We've partnered with Whiteley Allcare to help bring you this service. They will handle all returns/refunds. Please ensure you have contacted them before sending any product back.
Email: retail@allcare.co.nz
Phone: 09 929 2744

Incorrect Delivery, Non-Delivery, Damage or Defect:

If upon receipt of your order the goods are damaged, incorrect or there is a shortage against the charged quantity, notification must be made within 7 working days. Should an expected order not arrive, please notify us within 7 days of the order date. Claims made outside of these time frames may not be accepted.

Return of Goods:

No attempt should be made to return goods without prior authorisation. Authorisation must be obtained within 7 days of purchase. The company is under no obligation to accept the return of goods outside of the above-mentioned conditions (7).

Refunds:

Once your return is received and inspected, your refund will be processed to your original method of payment, within 30 days.